Returns and Refunds

We hope you will be delighted with your purchase but if you are not completely satisfied you can return it in an unworn condition within 28 days of purchase. This will not include postage costs. Please try on your new purchase carefully (indoors or on a carpeted surface) to avoid any disappointment regarding a refund. Under distance selling regulations once shoes have been “marked” in any way whether it be on the sole or lining we are not able to accept them back for refund. The returned purchases must be in their original packaging including any labels, tags, cardboard inserts and tissue, and the box must not be damaged in any way.  

To make a return, please complete the enclosed return note and post the goods and note, clearly labelled to the address below. We recommend using a tracked service as we will not be liable for goods lost in transit. Alternatively, we are happy to accept web sale returns directly to either store and our web team will process the refund within a maximum of 3 working days. 

Please note that the above returns policy is valid for online purchases only and our instore policy may vary. Please contact our stores directly if you wish to discuss our instore policies.

What is the returns address?

Wagstaff Shoes
29 Station Road
Holmfirth, HD9 1AB

Once your goods are received a full refund will be processed for the cost of your goods. Please note if goods are returned in a condition we deem unsuitable for re-sale we reserve the right to refuse a refund or to impose an appropriate charge.

Should you have any problems or enquiries please do not hesitate to contact us at  info@wagstaffshoes.co.uk